Privacy Policy

Privacy Policy

Last Updated: July 2026

At AirStayz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using the AirStayz website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Who We Are

AirStayz is an online accommodation marketplace that connects guests with hosts offering rooms and short-term accommodation.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details provided at the end of this policy.

  1. Information We Collect

We may collect the following information:

Personal Information Full name Email address Telephone number Date of birth (where required) Home address Billing address Profile photograph (optional) Booking Information Check-in and check-out dates Number of guests Booking history Messages exchanged between guests and hosts Reviews and ratings Payment Information

Payments are processed securely through our payment providers.

AirStayz does not store your full debit or credit card details.

Identity Verification

Where necessary, we may request:

Government-issued photo ID Proof of address Other information required to verify your identity. Technical Information

When you use our website, we may automatically collect:

IP address Device information Browser type Operating system Cookies Website usage data

  1. How We Use Your Information

We use your personal information to:

Create and manage your account Process bookings Process payments and refunds Verify your identity Communicate regarding bookings Provide customer support Improve our website and services Prevent fraud and abuse Comply with legal obligations Send important service updates

Where you have given your consent, we may also send promotional emails about new properties, offers and services.

You can unsubscribe from marketing communications at any time.

  1. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Performance of a contract Compliance with legal obligations Legitimate business interests Your consent (where required) 5. Sharing Your Information

We may share your information with:

Property hosts (where necessary for your booking) Payment service providers Identity verification providers IT service providers Customer support providers Professional advisers Law enforcement or regulatory authorities where legally required

We never sell your personal information.

  1. Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

  1. Cookies

Our website uses cookies to:

Remember your preferences Improve website performance Analyse website traffic Enhance your browsing experience

You can control cookies through your browser settings.

  1. Data Retention

We retain your information only for as long as necessary to:

Provide our services Meet legal obligations Resolve disputes Prevent fraud Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

  1. Your Rights

Under UK data protection law, you have the right to:

Access your personal information Correct inaccurate information Request deletion of your data Restrict processing Object to certain processing Withdraw consent where applicable Request a copy of your personal data (data portability)

Requests can be made using the contact details below.

  1. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites.

We encourage you to read their privacy policies before providing any personal information.

  1. Children's Privacy

AirStayz is intended for users aged 18 years or over.

We do not knowingly collect personal information from anyone under the age of 18.

  1. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

AirStayz Website: www.airstayz.co.uk

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.